Join the team as a Personal Insolvency Case Manager

Posted: 29th Aug 2017

Personal Insolvency Case Manager

Reporting to: Team Leader
Closing Date: 8th September 2017
 

Description

The Case Manager role will be a varied and exciting one, encompassing all core client-facing functions to include Customer Service, Annual Reporting, Financial Reviews and Variation to terms.

Aperture Debt Solutions LLP is a long-standing, market leading personal insolvency specialist that has provided thousands of individuals with solutions to problem debt. We believe in making a real difference to people’s lives and our approach is reflected in our values which promote the provision of a ‘Caring’, ‘Respectful’, ‘Non-Judgemental’ service and a drive for ‘Excellence’ in everything that we do. Our current client-base is one of the largest in the industry and the business continues to experience significant growth. The practice, with headquarters in Belfast, is now seeking to recruit individuals who share our vision, believe in our values and can produce high quality work in a fast-paced and target-driven environment.
 

The Role

The business has decided to invest in a service model that will move away from a process-driven and function-based to one that will empower its people to take ownership of all aspects of a case and enhance the relationship that the practice has with its client-base. As such, the Case Manager role will be a varied and exciting one, encompassing all core client-facing functions to include Customer Service, Annual Reporting, Financial Reviews and Variation to terms. The Case Manager will be responsible for providing a first-class service to a portfolio of 500 clients initially and, as such, the successful candidates will need to be professional and customer-centric, be able to demonstrate ownership, adaptability and initiative in their approach, be comfortable engaging with clients (principally by phone) and have an eye for detail.

This is a superb opportunity to join a forward-thinking, values-driven company during a time of huge growth, and we are delighted to be able to offer 15 permanent positions at this time. To be considered you will have the following skills:

 

Skills

• A fantastic attitude and desire to make a difference;
• Adaptability and a positive attitude to change;
• Strong oral and written communication;
• Excellent time management;
• Results driven;
• Attention to detail;
• An ability to work independently and as part of a team;
• Excellent organisation; and
• Strong analytical skills

 

Essential Criteria

• GCSE Maths and English (Grade A-C) (or equivalent);
• Proficient in the use of Microsoft Packages (specifically MS Excel, MS Word & MS Outlook);
• Previous experience in a Client-facing role to include telephony skills;

 

Desirable Criteria

• Previous experience working in personal insolvency;
• Previous experience using the Vision Blue case management system;
• Previous experience in a professional practice;

 

Competencies

• Initiative
• Adaptability
• Ownership
• Knowledge
• Results Driven
• Client Focused
• Communication
• Analytical Skills

 

Salary & Benefits

A very competitive package will be offered, including a starting salary of £16,000, a comprehensive benefits’ package to include Performance-Related Bonus, Private Healthcare, Company Pension Scheme, a 37.5 hour work week, 24 days’ holiday per year progressing to a maximum of 29 days plus 8 statutory holidays, plus the option to purchase 1 additional week’s holiday, Health Cash Plan, Life Assurance, Income Protection after 1 year service, Employee Assistance Programme, Childcare Vouchers, Travel Season Ticket Loan, Staff events, dress down Fridays, Fresh Fruit and free tea/coffee every day

To apply for this position Appy Now

Closing Date: 8 September 2017
We are an Equal Opportunities Employer.

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