We’re Hiring – Contact Centre Agent (Manchester)

Posted: 19th Jun 2018

Contact Centre Agent (Manchester)
Reporting to: Contact Centre Team Leader
Duration: Permanent
Advertised: 18 June 2018
Closing Date: 22 June 2018

Aperture Debt Solutions LLP is a long-standing, market leading personal insolvency specialist that has provided thousands of individuals with solutions to problem debt. We believe in making a real difference to people’s lives and our approach is reflected in our values which promote the provision of a ‘Caring’, ‘Respectful’, ‘Non-Judgemental’ service and a drive for ‘Excellence’ in everything that we do. Our current client-base is one of the largest in the industry and the business continues to experience significant growth. The Manchester Office, is now seeking to recruit individuals who share our vision, believe in our values and can produce high quality work in a fast-paced and target-driven environment.

The Role
The Role, will be a varied and exciting one which is all about helping and supporting individuals experiencing financial difficulties. You will be responsible for taking the individuals through an enquiry and transferring them to a senior advisor to discuss their options. The role involves dealing with both inbound and outbound calls. Full training will be provided and you will be joining an experienced team who will be there to support you with your own development.

This is a superb opportunity to join a forward-thinking, values-driven company during a time of huge growth. To be considered you will have the following skills:

Skills
• A fantastic attitude and desire to make a difference;
• Adaptability and a positive attitude to change;
• Strong oral and such skills will need to be demonstrated in the interview;
• Excellent time management;
• Results driven;
• Attention to detail;
• An ability to work independently and as part of a team;
• Excellent organisation;
Essential Criteria
• Previous experience in a Client-facing role to include telephone skills;
• GCSE Maths and English (Grade A-C) (or equivalent);
• Proficient in the use of Microsoft Packages (specifically MS Excel, MS Word & MS Outlook);

Desirable Criteria
• Previous experience working in personal insolvency;
• Previous experience in a professional practice;

Competencies
• Initiative
• Adaptability
• Ownership
• Knowledge
• Results Driven
• Client Focused
• Communication

Salary & Benefits
A competitive package will be offered, including Performance-Related Bonus, Company Pension Scheme, a 37.5 hour work week, 20 days’ holiday per year progressing to a maximum of 25 days plus 8 statutory holidays, plus the option to purchase 1 additional week’s holiday, Health Cash Plan, Employee Assistance Programme, Childcare Vouchers, Staff events, dress down Fridays and free tea/coffee every day.

If this sounds like a fit, please forward your CV, demonstrating how you meet each of the above criteria to HR@Aperture.uk.com.
Closing Date: Friday 29 June 2018
Aperture are an Equal Opportunities Employer.

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