Aperture offer clients telephone and face to face advice. This means we can offer clients the best quality advice in an environment that suits them. Our dedicated team of Client Service Managers offer face-to-face advice meetings and support throughout the UK.
Karen Bridson MIMA (Cert)
Client Service Associate Director – North West and North Wales
Karen has been with us for over 12 years now and having spent more than 20 years working with Citizens Advice. She has a huge amount of knowledge and experience in the industry. Karen’s favourite part of her job is working face-to-face with people because it is so much more personal than over the phone.
Dawn Shelley MIMA (Cert) AIPA
Client Service Manager – Midlands & South Wales
Dawn came to Aperture (Grant Thornton) over 13 years ago, having previously spent 11 years working in the litigation department for a high-street bank and then 2 years managing the personal insolvency/IVA team at KPMG.
Since joining the advice sector Dawn feels the biggest difference working face-to-face with a client is having a real appreciation of how debt affects a person and every aspect of their lives. Being able to sit with someone and discuss their options together provides much more scope to tailor advice to individual needs.
Gillian Downing MIMA (Cert)
Client Service Manager – Yorkshire & Humber
Gillian has been offering face-to-face money advice for over 20 years now and believes that working face-to-face really benefits her clients, more so than working over the phone or online because it helps both the client and herself to get a true understanding of a person’s circumstances and explain their options.
Beth Forbes MIMA (Cert)
Client Service Manager – London & South East
Beth joined us from South West London Law Centres where she had been providing face to face debt advice for the past three years. As an accredited money advisor, Beth recognises the value of non-judgmental, individually tailored, holistic advice to find the best solution for clients to resolve their financial problems.
Karen Young MIMA (Cert)
Client Service Manager – North East & Cumbria
Having previously worked with Gateshead Citizens Advice and built up over 15 years’ experience in the Money Advice Sector, Karen has worked with people with all levels of debt and from all walks of life. She believes that no matter what your circumstances, there is always a solution out there for you.
Client Service Manager – Northern Ireland
Having worked as an Outreach and Money Advisor with the Citizens Advice before joining us 11 years ago, Linda has a vast amount of experience with all levels of debt and a real understanding of the effects of struggling with debt on a person’s life and mental health.