At Aperture, we have a clear vision of what we stand for and how we would like to get there. Our vision is simple: to be the experts that people go to first for debt advice and solutions in the market, being renowned for our expertise and commitment to helping you become debt-free.
We plan to get there by consistently employing our core values throughout our business to offer all our clients a brighter future. We will always seek out new ways to improve our service and our relationship with you, so that we can continually exceed your expectations.
We regularly ask our clients for feedback on their experience with us so that we can be sure our values are built on a set of beliefs that both ourselves and our clients feel are most important.
We take great pride in having our clients and staff help shape and build our values which make up the core of our service and our people. At Aperture, we love that these are built around our relationship with you and we think that you will really be able to feel these values at work when you speak to our teams!
Our people believe that what makes their job so great, is that they feel they are getting the chance to really make a difference to people’s lives and that of their families.
Being in debt can have a huge impact on your personal life and general mental and physical health. We want you to know that your circumstances are unique to both you and us and we genuinely care about helping you get your life back on track. That is why we offer you your own dedicated adviser to help you through the process and ensure that you have as much support as possible through your journey.
We are also the only debt solution company with a dedicated team of regional advisors offering face-to-face meetings in your local area, because we believe in the value of building a strong relationship and allowing you to choose how you would like to work with us.
People fall into debt for many different reasons and some feel that they can’t speak to anyone about their problems for fear of judgement. We will never judge anyone who reaches out for help with their debt; taking that first step can be the most difficult and we are only here to help you take the next one.
If this is one of the most important values for our clients, then it is one of the most important values for us!
It is important to us that you are comfortable in your relationship with Aperture and trust us to join you on your path to recovery. We want you to know that we respect your journey with us and will always work in a professional and responsible manner when it comes to offering advice or support and dealing with your personal documentation.
We strive to be the best that we can possibly be, always looking for ways to improve our service for you and make Aperture a place our staff really enjoy working.
We encourage a culture of self-development, continuous improvement and initiative among our teams that allows our people to deliver an exceptional experience to clients, because that is what you deserve!