Service Update - COVID-19

Tuesday 17 March, 2020 Company News

You will be aware that the situation with COVID-19 (Coronavirus) is rapidly escalating.

Aperture, like all businesses, is having to work differently during the COVID-19 pandemic and prioritise the wellbeing of our staff.

We have reviewed our operational resilience and business continuity plans to ensure that we can continue to support our clients. We are currently in a phased transition to allow colleagues to work remotely.

We are working closely with all third parties and regulators to ensure communication lines remain open where possible however with many of our employees working remotely call answering times may be impacted.

How you can help

Your patience is appreciated and during this time, we ask that where possible communication is via email or the portal, please avoid sending physical post.

All communication with us should be through the channels below;

Primary (Email)

ivacustomerservices@aperture.uk.com

Secondary (Portal)

www.apertureiva.com/portal

We will continue to monitor and follow official guidance from the UK government as the situation evolves and keep you up to date.