Client Services Officer

Wednesday 20 March, 2019 Company News

Aperture Debt Solutions LLP is a long-standing, market leading personal insolvency specialist that has provided thousands of individuals with solutions to problem debt. We believe in making a real difference to people’s lives and our approach is reflected in our values which promote the provision of a ‘Caring’, ‘Respectful’, ‘Non-Judgemental’ service and a drive for ‘Excellence’ in everything that we do. Our current client-base is one of the largest in the industry and the business continues to experience significant growth. The practice, with headquarters in Belfast, is now seeking to recruit individuals who share our vision, believe in our values and can produce high quality work in a fast-paced and target-driven environment.

The Role

The role will be a varied and exciting one which is all about helping and supporting clients in their journey to become debt-free. As such, the successful candidates will need to have a positive attitude, believe in our values and purpose, be professional and customer-centric and be comfortable engaging with clients.

Full training will be provided and you will be joining an experienced team who will be there to support you with your own development.

This is a superb opportunity to join a forward-thinking, values-driven company during a time of huge growth. To be considered you will have the following skills:


  • A fantastic attitude and desire to make a difference;
  • Adaptability and a positive attitude to change;
  • Strong oral and written communication;
  • Excellent time management;
  • Results driven;
  • Attention to detail;
  • An ability to work independently and as part of a team;
  • Excellent organisation; and
  • Strong analytical skills

Essential Criteria

  • GCSE Maths and English (Grade A-C) (or equivalent);
  • Proficient in the use of Microsoft Packages (specifically MS Excel, MS Word & MS Outlook);
  • Previous experience in a Client-facing role to include telephony skills;

Desirable Criteria

  • Previous experience working in personal insolvency;
  • Previous experience using the Vision Blue case management system;
  • Previous experience in a professional practice;


  • Initiative
  • Adaptability
  • Ownership
  • Knowledge
  • Results Driven
  • Client Focused
  • Communication
  • Analytical Skills

Salary & Benefits

A very competitive package will be offered, including a starting salary of £16,500, a comprehensive benefits’ package to include Performance-Related Bonus, Private Healthcare, Company Pension Scheme, a 37.5 hour work week, 24 days’ holiday per year progressing to a maximum of 27 days plus 8 statutory holidays, plus the option to purchase 1 additional week’s holiday, Health Cash Plan, Life Assurance, Income Protection after 1 year service, Employee Assistance Programme, Travel Season Ticket Loan, Employee events, dress down Fridays, and free tea/coffee every day.

If this sounds like a perfect fit, please forward your CV, along with the monitoring form (link below) to Your CV should include your National Insurance Number and outline how you meet each of the above criteria.

Applications will be considered incomplete if the monitoring form is not returned.

Monitoring Form

We are often unable to interview all applicants holding minimum requirements. In these circumstances the Panel is likely to enhance the level of qualification and/or experience required, inviting only those meeting the higher standard to interview.

Closing Date: 30 March 2019

Aperture are an Equal Opportunities Employer.