Aperture Debt Solutions LLP is a long-standing, market leading personal insolvency specialist that has provided thousands of individuals with solutions to problem debt. We believe in making a real difference to people’s lives and our approach is reflected in our values which promote the provision of a ‘Caring’, ‘Respectful’, ‘Non-Judgemental’ service and a drive for ‘Excellence’ in everything that we do. Our current client-base is one of the largest in the industry and the business continues to experience significant growth. The practice, with headquarters in Belfast, is now seeking to recruit individuals who share our vision, believe in our values and can produce high quality work in a fast-paced and target-driven environment.
Across all areas of the business, our people need to be professional and customer-cenric in their approach, be comfortable engaging with clients on the phone and have an eye for detail. As the business comprises a number of different functions, we expect our people to be adaptable, to embrace change and to want to learn. All current roles are client-facing and demand strong oral and written communication skills. The roles involve the assimilation, review and analysis of documentation in respect of an individual’s financial position, the production of quality case-specific reports, the proactive identification and actioning of any matters that will aid case progression and support of the business’ customer service function.
This is a superb opportunity to join a forward-thinking, values-driven company during a time of huge growth. To be considered you will have the following skills:
- A fantastic attitude and desire to make a difference;
- Adaptability and a positive attitude to change;
- Strong oral and written communication;
- Excellent time management;
- Results driven;
- Attention to detail;
- An ability to work independently and as part of a team;
- Excellent organisation; and
- Strong analytical skills
- GCSE Maths and English (Grade A-C) (or equivalent);
- Proficient in the use of Microsoft Packages (specifically MS Excel, MS Word & MS Outlook);
- Previous experience in a Customer Service role to include telephony skills;
- Previous experience working in personal insolvency;
- Previous experience using the Vision Blue case management system;
- Previous experience in a contact centre environment;
- Results Driven
- Client Focused
- Analytical Skills
Salary & Benefits
A very competitive package will be offered, salary will be based upon your experience, Bonus, Private Healthcare, Company Pension Scheme, a 37.5 hour work week, 24 days’ holiday per year progressing to a maximum of 27 days plus 8 statutory holidays, plus the option to purchase 1 week holiday, Health Cash Plan, Life Assurance, Income Protection after 1 year service, Employee Assistance Programme, Travel Season Ticket Loan, Employee events, dress down Fridays, free tea/coffee.
If this sounds like a perfect fit, please forward your CV, along with the monitoring form (link below) to HR@Aperture.uk.com. Your CV should include your National Insurance Number and outline how you meet each of the above criteria.
Applications will be considered incomplete if the monitoring form is not returned.
We are often unable to interview all applicants holding minimum requirements. In these circumstances the Panel is likely to enhance the level of qualification and/or experience required, inviting only those meeting the higher standard to interview.
Closing Date: 30 March 2019
Aperture are an Equal Opportunities Employer.